CRMSurveyor from WebSurveyor Now Available on Salesforce.com's AppExchange
Salesforce.com Customers Can Now Deploy CRMSurveyor within Their Salesforce Implementation for Real Time Customer Feedback on Sales and Service Processes
SAN FRANCISCO - salesforce.com Dreamforce Conference - October 09, 2006 -WebSurveyor and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, today announced the availability of CRMSurveyor for salesforce.com's AppExchange. CRMSurveyor enables companies to automatically gather real time customer feedback and to continuously improve the critical processes in sales, marketing and service that drive business results. CRMSurveyor is immediately available to demo and deploy at http://www.crmsurveyor.com. The announcement was made today at Dreamforce '06, salesforce.com's User and Developer Conference.
Through CRMSurveyor's seamless integration with Salesforce, a customer is automatically asked a standard set of questions when a deal is won or lost, or a service ticket is closed. Results are fed automatically to Salesforce dashboards and delivered via email in a wide array of weekly, monthly and quarterly reports. Email alerts can be triggered when poor scores are received, enabling management to take immediate action. This valuable customer feedback enables organizations to analyze the dynamics of wins and losses, understand the quality of service delivery, evaluate customer-facing staff, and better understand customers' experience, opinions and preferences. CRMSurveyor can be installed, personalized and up and running in minutes; no training is required.
"Companies are using on-demand business services like Salesforce today to institute transparent, metric-driven sales and service processes," said David Alison, Chief Technology Officer, WebSurveyor. "CRMSurveyor integrates customer feedback into those processes, helping managers obtain instant, actionable intelligence that will make their businesses more agile and responsive."
"The AppExchange was developed to enable salesforce.com customers to take advantage of powerful new on-demand applications quickly and easily and to customize and integrate the salesforce.com platform to meet new business needs," said Matt Holleran, vice president, AppExchange partners, salesforce.com. "CRMSurveyor delivers on this promise and is simple to integrate and personalize, and delivers actionable results quickly and in a meaningful way."
CRMSurveyor for AppExchange is one of more than 375 applications now available on the salesforce.com AppExchange, the world's first on-demand directory and sharing service, found at http://www.salesforce.com/appexchange.
Apex is salesforce.com's breakthrough new on-demand platform and programming language that is redefining what a multi-tenant on-demand application can be. Apex enables customers, developers and partners to build powerful new on-demand applications that far go beyond CRM, and for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease-of-use of salesforce.com's industry-leading multi-tenant service.
Customers can use Apex to modify the core features and functionality of their Salesforce deployments for their unique business needs and quickly and easily integrate new applications and components from partners and developers. Without any infrastructure investment, developers can now build and run a virtually unlimited array of applications with unprecedented power to innovate with the same creative freedom as salesforce.com's own developers.
About WebSurveyor
WebSurveyor Corporation is the leading provider of online survey technology solutions that empower people with
real-time feedback to drive their businesses. Since 1998, over 5,000 customers have trusted WebSurveyor with
their online survey projects. WebSurveyor ensures data security and confidentiality, a reliable survey hosting service,
dependable survey software and a responsive team of survey experts - all backed by a money-back guarantee. WebSurveyor
has been placed on the Safe Harbor list by the International Trade Federation of the United States Commerce Department.
The company has been recognized for its strong commitment to business excellence and to the highest standards of civic
and social responsibility, integrity, and ethical conduct, while being named one of the fastest growing companies in
America. WebSurveyor is a 2004 and 2005 Inc.500 company, Deloitte Technology Fast 500 company, and a Deloitte Technology
Fast 50 company. WebSurveyor is a division of a newly formed holding company funded by Austin Ventures. The new entity's
other division is Perseus Development Corporation, the originator and leading provider of Enterprise Feedback Management
(EFM) solutions.
About salesforce.com
Salesforce.com is the market and technology leader in on-demand business services. The company's Salesforce suite
of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner
information on-demand. Apex, salesforce.com's on-demand platform and programming language, enables customers, developers
and partners to build powerful new on-demand applications, and for the first time, to write and run their own code hosted
with the security, reliability, upgradeability and ease-of-use of salesforce.com's industry-leading multi-tenant service.
Customers can also take advantage of Successforce, salesforce.com's world-class training, support, consulting and best
practices offerings.
As of July 31, 2006, salesforce.com manages customer information for approximately 24,800 customers and approximately 501,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
Salesforce.com is a registered trademark of, and Apex, AppExchange and Successforce are trademarks of, salesforce.com, Inc., San Francisco, California. CRMSurveyor is a trademark and WebSurveyor is a registered trademark of WebSurveyor Corporation. Other names used may be trademarks of their respective owners.
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