Vovici Announces Advanced Survey Analytics Solution For Enterprise Feedback Management

Dulles, VA – November 24, 2008 –Vovici, the leading provider of software as a service solutions for Enterprise Feedback Management (EFM) and proprietary custom online communities, today unveiled a new solution for survey analytics that for the first time marries the power of business intelligence to feedback data. Called Vovici Feedback Intelligence, it empowers business users with an unprecedented capability to easily analyze, visualize and distribute feedback analyses, while removing the complexity of traditional business intelligence tools. 

Vovici Feedback Intelligence works in conjunction with Vovici EFM Community, the world’s leading EFM solution for gathering feedback online, to put the power of data mining, data analysis and reporting in the hands of everyday business managers.  Using Vovici Feedback Intelligence, business users who need to make informed decisions no longer have to export feedback data into hard-to-use analytic tools, or wait for custom reports to be written by scarce technical resources. Creating sophisticated dashboards of critical information is as simple as dragging and dropping feedback data within a window and then sharing that data via a simple web interface that allows users to drill into information for deep insights.

 “Vovici Feedback Intelligence renders in seconds the survey analytics that would typically cost corporations thousands of costly consulting hours, not to mention time.  Business leaders and market research firms now have access to a flexible solution that saves them time and money in ways no other product can,” says Vovici Chairman and Chief Executive Officer Dean Wiltse.

According to Wiltse, “Vovici‘s Feedback Intelligence solution is the first to enable customers the ability to easily uncover leading indicators, correlate several data points from multiple surveys with rapid data visualization, personalize executive dashboards and configure statistical analysis—all with drag-and-drop efficiency.”  

Reports can be shared across the global enterprise through scheduled notifications that can be defined with pre-set triggers, or embedded as reports within email, Adobe®PDF or Microsoft®Office documents.   With complete user-level data access and distribution privileges, Vovici Feedback Intelligence enables enterprise-wide feedback data analysis and dissemination.

Key Benefits of Vovici’s Feedback Intelligence include:

• Rapidly create dashboards for “at-a-glance” data visualization – Users can create visually dynamic dashboards for plotting multiple relevant metrics, responses and surveys on one chart; and can utilize built-in advanced statistics for drill-down survey data analysis.

• Sharing the power to analyze and understand across the enterprise – Users can create a report once, share it with users and then update it on an ongoing basis with a dynamic refresh, or delve into the data to explore different dimensions.
  
• Enterprise-class security and controlled access to select data – User data is hosted in a SAS-70 enterprise-class secure data center, enabling business users to have their own controlled view of data by product and/or by region to ensure data confidentiality.

• Industry-leading services and support – Users can also benefit from Professional Services report creation and analysis delivery, multi-lingual capabilities, and an API integration, which incorporates related data from CRM, ticketing, and other internal systems.

About Vovici
Vovici is the pioneer in Enterprise Feedback Management (EFM), providing comprehensive software as a service for online survey software solutions, online community creation, panel management, analysis and reporting, and research services. Our offerings increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online communities. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to measure customer satisfaction, perform market research and gauge employee satisfaction. Visit www.vovici.com for more information.