Vovici Promotes Eileen Townsend to VP of Global Customer Management
Dulles, VA – November 11, 2008 –Vovici, the leading provider of software as a service solutions for Enterprise Feedback Management (EFM) and online community software, today announces the promotion of Eileen Townsend to VP of Global Customer Management. In this enhanced role, she has responsibility for Vovici's recurring revenue base of thousands of customers around the globe and will play a key part on Vovici's senior leadership team.
Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to gather feedback on customer satisfaction, perform market research and gauge employee satisfaction. Vovici's strong line of integrated products, new functionality and enhanced product feature set all play a vital role to the increase in renewal rates.
According to Vovici Chairman and Chief Executive Officer Dean Wiltse, "Over the last year, Eileen Townsend’s efforts have been directly responsible for significantly overachieving on our goal for account renewals, a key health indicator for Software-as-a-Service (SaaS) businesses like Vovici. Her leadership and vision have enabled us to boost Vovici's dollar renewal/upsell rates past 100%, providing our organization with a consistent and building revenue stream."
Prior to taking on the role of VP of Global Customer Management, Townsend was Senior Director of Account Management and served in Vovici's Research Services group, where she was responsible for increasing professional services revenues over 200% in 18 months.
Before joining Vovici, Townsend served in senior marketing and sales positions at Brainbench Corporation and EDS.
"I’m excited at the additional opportunity to shape Vovici’s future growth in the enterprise feedback management and online community software markets," says Townsend, I've been privileged to participate in the organization for several years and look forward to continued growth and opportunities as we work with some of the world's largest companies."
About Vovici
Vovici is the pioneer in Enterprise Feedback Management (EFM), providing comprehensive software as a service for online survey software solutions, online community creation, panel management, analysis and reporting, and research services. Our offerings increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online communities. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to measure customer satisfaction, perform market research and gauge employee satisfaction. Visit www.vovici.com for more information.
