New Vovici Solution for Oracle CRM® On-Demand Facilitates Easy Integration Of Feedback And CRM Data
Vovici selected as part of Oracle’s CRM On Demand Inner Circle Partner Initiative at Oracle Openworld 2008
San Francisco, CA and Dulles, VA – September 18, 2008 –Vovici, the leading provider of software-as-a-service solutions for Enterprise Feedback Management (EFM) and online community software, today announced the Vovici CRM 2.0 Connector for Oracle® CRM On Demand. Simultaneously, Vovici announced that it has been selected as a prestigious Oracle CRM On Demand Inner Circle partner as a result of direct collaboration with the Oracle CRM On Demand product strategy, product management, engineering, QA and Global Alliance ISV organizations..
Operating as an add-on module to the Vovici EFM platform, the Vovici CRM 2.0 Connector has been specifically designed to accelerate the integration of feedback data in into Oracle’s leading CRM solution. Using this product, customers can now have an unprecedented 360 degree view of customer attitudes, transactional experiences and overall history. What previously required several weeks of custom programming time to achieve can now be achieved within days, at substantial cost and time savings.
Through this connector, customers will benefit from automatic scans of Oracle CRM On Demand for standard and custom information, the ability to link an event to a survey and the ability to set sampling rates for surveys in order to control survey fatigue. The Oracle CRM On Demand connector will enable Vovici customers to push contact and lead opportunities, among other pieces of data, from their solutions into the Vovici platform, as well as to incorporate feedback data into their CRM records.
“We are pleased to have been selected by Oracle as an Inner Circle partner and are collaborating directly with their product and sales teams to enhance the tremendous value of the Oracle CRM On Demand product with Vovici’s feedback data. By creating an easy method of linking CRM data with feedback information, organizations can now have an unprecedented 360 degree view of their relationship with customers,” said Dean Wiltse, chairman and CEO, Vovici. “This new connector will ensure that Vovici customers are utilizing all the data they have gathered, whether it is ongoing studies on customer attitudes, or surveys on transactions that occur on an ongoing basis, linked directly with essential information on the overall relationship.”
“Our product management team has thoroughly reviewed the partner ecosystem for the most synergistic solutions from our partners", says Julie Adams, Vice President CRM On Demand Products. “We believe Vovici, as part of the Oracle CRM On Demand Inner Circle Partner Initiative, will provide our customers and prospects complementary value-added functionality in the enterprise feedback management arena.”
Vovici, also a member of the Oracle PartnerNetwork, will demonstrate their solutions at Oracle OpenWorld 2008 in the CRM On Demand DEMOgrounds (Moscone South Hall, Booth 1032) from Mon. Sept. 22 to Thurs. Sept. 25. Vovici will also co-sponsor and demonstrate at the invitation-only Social CRM Inner Circle Community Reception.
For additional details please visit www.vovici.com/oracle-crm2.0
About Vovici
Vovici is the pioneer in Enterprise Feedback Management (EFM), providing comprehensive survey software, panel management and online community solutions. Our survey tools enable organizations to centralize feedback data collection, build and manage proprietary panels, leverage corporate social networking, and utilize robust survey analytics and reporting. Our solutions increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online communities. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to gather feedback on customer satisfaction, perform market research and gauge employee satisfaction. Visit www.vovici.com for more information.
About the Oracle PartnerNetwork
Oracle PartnerNetwork is a global business network of more than 20,000 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle’s premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today’s global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels. http://oraclepartnernetwork.oracle.com
