2010
Brian Koma shares his recommendations for using enterprise feedback management tools to help gauge and react to customer sentiment in the social media atmosphere.
Fed Tech BISNOW: Serco & Vovici (July 29, 2010)1to1 Media: Applying Enterprise Feedback Management to Social Media to Glean Customer Insights (July 29, 2010)Lead 411: Hottest DC Companies Award Research Magazine: Slave to Technology, Or Master of It? (June 22, 2010)1:1 Media: Drawing the Line on Social Media Eavesdropping (June 18, 2010)USA TODAY: Facebook walks a tricky line weighing privacy vs. profit (June 15, 2010)Destination CRM: Ain’t Been Droppin’ No Eaves , by Jeffrey Henning (June 3, 2010)
Customer Management: The Customer Experience IS Your Brand (May 26, 2010)Research Live: The research behind the research (May 20, 2010)Research Live: Online unplugged (with Jeffrey Henning) (May 2010)Washington Post: Vovici raises $6.3 million from investors (April 26, 2010)ebiz: Enterprise Feedback - How to Capture It And Take Action (April 23, 2010)New York Times: Internet Polls Found to Be Unrepresentative (April 9, 2010)Contact Center Pipeline: ebiz: Executing CEM Strategy – Jeffrey Henning offers insight to why a CEM strategy requires a dedicated leader (April 2010)San Francisco Business Times: Recession retooling led to bigger profits for MarketTools (March 12, 2010)Best Social Media: Listen To Consumer; Don't Control Them (March 9, 2010)1to1 Blog : Hoffman's Hot Seat (podcast): Getting Voice of the Customer Programs to Succeed (March 4, 2010)Dealer Marketing Magazine: It’s Time to Change the Customer Satisfaction Survey System : Jeffrey Henning (Feb. 17, 2010)ContactCenterWorld.com: How to Assess Enterprise Feedback : Nancy Porte (Feb. 11, 2010)Internet Evolution: How to Assess Enterprise Feedback (Feb. 2, 2010)ContactCenterWorld.com: Leadership Styles : Nancy Porte (Jan. 28, 2010)All About ROI: Social Media & Surveys: Mining Sentiment & Attitudes to Understand the New Breed of Customer (Jan. 19, 2010)Research Magazine: Market research in 2010: In a word... (Jan. 13, 2010)Research Magazine: Vovici scoops BlogHer engagement and panel contract (Jan. 6, 2010)All About ROI: Turning Data Into Profit: Driving Business Growth and Profit From a Customer Experience Management Program (Jan. 5, 2010)
2009
Business Week: Largest Paid Circulation Business Magazine in US Gathers and Analyzes Subscriber Feedback Through Vovici (Nov. 10, 2009)Research Magazine: Pragmatism trumps hype in social media debate (Nov. 10, 2009)Internet Retailer:
"E-retailers are ready to buy new technology, and they have long shopping lists" (Nov. 1, 2009) CRMBuyer.com:
"Employee-Customer-Employee: Closing the Feedback Loop" (Oct. 9, 2009) Research Magazine: "Three tips for a clear picture of your market: (Oct. 8, 2009) FuelNet.com: "Identifying Loyal Customers" Sept. 11, 2009) ITBusinessEdge: "Using CRM to Boost Customer Loyalty" (Sept. 10, 2009) CRM Magazine :
"Looking for Loyalty?" (Sept. 7, 2009) Advertiser Online Magazine:
"Less Talk, More Action" (Sept. 1, 2009) Research Magazine: "Do Phone Surveys Have a Future?" (Aug. 19, 2009) Dealer Marketing Magazine:
"Maximizing Profits with Customer Relationship Management" (July 31, 2009) Retail Solutions Online:
"Study’s Challenge: Engage Your Customers More" (July 31, 2009) MyCustomer.com :
"It’s an experience" (July 21, 2009) TheWiseMarketer.com: "7 Key Principles Lead to Loyal Customers" (July 20, 2009) eMediaWire:
"PANalytical Adopts Vovici v4 for its European Major Account Satisfaction Study" (July 10, 2009) Research Magazine: "Vovici appoints Greg Stock as CEO" (July 1, 2009)Washington Business Journal: "Vovici names new CEO" (July 1, 2009)mrweb.com: "Stock Succeeds Wiltse at Head of Vovici" (July 1, 2009) Cloud Computing Journal: "Vovici Appoints Greg Stock Chairman and CEO" (July 1, 2009)PCdistrict.com: "It’s an experience" (July 1, 2009) USA Today: "Vovici Appoints Greg Stock Chairman and CEO" (July 1, 2009)Website Magazine: "Survey Reporting Just Got Easier: Vovici Maximizes the Distribution of Survey Data" (June 18, 2009) eMediaWire: "Survey Reporting Just Got Easier: Vovici Maximizes the Distribution of Survey Data" (June 18, 2009) NewsGuide.us: "Cincinnati.com Makes Headlines with Readers Using Vovici's Online Feedback Solution" (May 22, 2009) TMCnet.com: "How to Leverage Your Most Valuable Resources, Your Customers" (Feb 26, 2009)
