Forrester Research Report: How to Build a Customer Centric Culture

Forrester Research Report: How to Build a Customer Centric Culture Building a customer-centric culture is about more than directing the efforts of front-line employees. A solid strategy that combines executive support, easily understandable metrics and elements of self-empowerment can galvanize a sustainable and effective customer-centric culture.

Forrester Research, Inc. explores this and much more in its November 19, 2010 report entitled, How to Build a Customer-Centric Culture. Vovici, a leading provider of intelligent online survey and enterprise feedback solutions is pleased to offer this noteworthy Forrester Report – for free!

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