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Vovici 6: Measure the Customer Experience

Enterprise Feedback Management solutions that help customer experience professionals manage critical Voice-of-the-Customer activities.

 

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Analyze survey responses, customer emails, and other unstructured text

With the aid of advanced natural language processing, customer interactions and related sentiment can be captured and analyzed across the business.

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A “Journey Moment”

By: Sean Mahoney, Manager, Sales Engineering, Vovici

As my wife will attest, I just love the “Journey moment” ...MORE >

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The voice of your customer in the palm of your hand.

Tap into customer voice and track projects from the boardroom or the back of a cab. Vovici Mobile securely places real-time data and insight in your pocket, making better decisions a few clicks away.

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Vovici Mobile

Gain traction with your customers by mapping their journey

Vovici's Customer Experience Wheel can provide you with a graphical representation of the customer journey, detailing interactions, triggers, touch points and “Moments of Truth.”

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Tap into the power of Facebook with Vovici

Vovici’s new integration with Facebook makes tapping into the world’s largest social network a breeze. With just a few clicks, you can begin growing your panel and launching surveys directly through Facebook.

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Vovici now speaks more languages than ever.

Not only can you field surveys in more than 100 languages, full featured access to every aspect of Vovici is available in French, Italian, German, Spanish, Portuguese, Russian, Thai, Chinese and Japanese.

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  How Does Social Media Contribute To Customer Experience? Let Us Count The Ways.
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Online Surveys

Measure customer satisfaction with a web survey, increase employee retention and conduct online market research.

Web Survey Resources

Choose from whitepapers, research webinars and online training courses to learn how to create, design and secure online surveys.

Survey Software

Online panel management software for Market Research firms to build, survey, and manage online panels.

Enterprise Feedback

Centralize enterprise feedback and web survey analysis across the enterprise with Vovici survey solutions.

Online Communities

Create online communities to engage your customers, collaborate with employees and leverage your partners, with Vovici survey software. .