Last revised: May 2013
Verint Systems Inc. and its subsidiaries
(“Verint”) are concerned about privacy issues and wants you to be
familiar with how we collect, use and disclose information. This
Privacy Policy describes our practices in connection with
information that we collect through the website owned and
controlled by us from which you are accessing this Privacy Policy
(the “Site”) as well as certain information we
collect from offline sources, as explained in more detail
below. By providing Personal Information to us, you agree to
the terms and conditions of this Privacy Policy.
If you apply for a job through the Site, our use of the Personal
Information you provide through our Career Center is governed by a
separate privacy policy, not this Privacy Policy. Please
click http://www.verint.com/About/Careers/smart-people-cool-technology/privacy-policy-US
to review our privacy policy for job seekers who apply for jobs
through the Site.
Verint complies with the U.S. – E.U. and US- Swiss Safe Harbor
framework as set forth by the U.S. Department of Commerce regarding
the collection, use, and retention of data from the European Union
and Switzerland. Information regarding the E.U. and Swiss Safe
Harbor Frameworks can be found at: http://export.gov/safeharbor. A copy of Verint’s Safe
Harbor policy can be found at http://verint.com/About/legal/verints-safe-harbor-policy/index.
PERSONAL INFORMATION
Personal Information We Collect
“Personal Information” is information that
identifies you as an individual, such as:
- Name
- Postal address (including billing and
shipping addresses)
- Telephone number
- Email address
- Organization and job title or
function
- Login ID, PIN or other Password for
access to certain content on the Site
We may merge Personal Information collected through the Site
with Personal Information that we collect about you offline, such
as business contact information that we receive in connection with
sales presentations, your e-mails to us or your purchases from us,
information gathered when you attend a trade show, seminar or other
business event, or information provided by your employer if your
company enrolls you in a training event. All such merged
Personal Information will be treated in accordance with this
Privacy Policy.
We use third-party payment services ("Payment
Service") to collect payments for purchases made through
the Site. If you wish to make a payment through the Site, you
will be directed to a webpage that is hosted by the Payment Service
(or the Payment Service's service providers) and not by
Verint. Any Personal Information that you provide through the
Payment Service’s webpage will be collected by Payment Service and
not by us, and will be subject to Payment Service's privacy policy,
rather than this Privacy Policy. WE ARE NOT RESPONSIBLE OR
LIABLE FOR THE USE OF YOUR PERSONAL INFORMATION BY SUCH PAYMENT
SERVICES.
How We Use Personal Information
We may use Personal Information:
- To respond to your inquiries and
fulfill your requests, such as to send you e-mail alerts, white
papers or information about our company, products and
services.
- To send you important information
regarding the Site, changes to our terms, conditions, and policies
and/or other administrative information.
- To complete and fulfill your purchase,
for example, to have your order delivered to you, to provide you
with the products and services you request, to communicate with you
regarding your purchase and provide you with related customer
service.
- To allow you to register for or take
advantage of various opportunities, such as enrolling in online and
classroom training; submitting online tickets for support or other
services; participating in forums, blogs or other interactive
features; or applying for your organization to become a Verint
Systems partner.
- To send you marketing communications
that we believe may be of interest to you.
- To allow you provide feedback in a
customer satisfaction survey or for market research purposes.
- To personalize your experience on the
Site by presenting products and offers tailored to you.
- To administer and develop our business
relationship with you and the organization you represent, if you
represent one of our customers, business partners or prospective
customers or partners.
- For our business purposes, such as
data analysis, providing services requested by you, audits,
developing new products, enhancing our website, improving our
services, identifying usage trends and determining the
effectiveness of our promotional campaigns.
- To provide you with support services
through phone, e-mail, or online chat. We may use Remote Access
(RA), with your permission, to temporarily navigate your desktop.
Phone conversations, online chat sessions, or RA sessions with
support professionals may be recorded and/or monitored. For RA, you
may also access the recording after your session. For Online Chat
or RA, you may end a session at any time of your choosing. We use
Support Data (as hereinafter defined) in the same way as we use
your information, as described in this privacy statement.
Additionally, we use it to resolve your support incident and for
training purposes. Support Data is the information we collect when
you submit a support request or run an automated troubleshooter,
including information about hardware, software, and other details
related to the support incident, such as: contact or authentication
information, chat session personalization, information about the
condition of the computer and the application when the fault
occurred and during diagnostics, system and registry data about
software installations and hardware configurations, and
error-tracking files.
- To provide you with support services
through phone, e-mail, or online chat. We may use Remote Access
(RA), with your permission, to temporarily navigate your desktop.
Phone conversations, online chat sessions, or RA sessions with
support professionals may be recorded and/or monitored. For RA, you
may also access the recording after your session. For Online Chat
or RA, you may end a session at any time of your choosing. We use
Support Data (as hereinafter defined) in the same way as we use
your information, as described in this privacy statement.
Additionally, we use it to resolve your support incident and for
training purposes. Support Data is the information we collect when
you submit a support request or run an automated troubleshooter,
including information about hardware, software, and other details
related to the support incident, such as: contact or authentication
information, chat session personalization, information about the
condition of the computer and the application when the fault
occurred and during diagnostics, system and registry data about
software installations and hardware configurations, and
error-tracking files.
How Personal Information is Disclosed
Your Personal Information may be disclosed:
- To our affiliates for the purposes described in this
Privacy Policy. Verint Systems Inc. is the party responsible for
the management of the jointly-used Personal Information.
- To our third party service providers
who provide services such as website hosting, data analysis,
payment processing, order fulfillment, infrastructure provision, IT
services, customer service, email delivery services, credit card
processing, auditing services and other similar services to enable
them to provide services.
- To business partners, if you choose to
purchase products and services from us that include or require
products and services of our business partners (such as integration
services), to enable them to provide the applicable products and
services. WE ARE NOT RESPONSIBLE OR LIABLE FOR THE USE OF
YOUR PERSONAL INFORMATION BY SUCH BUSINESS PARTNERS.
- To identify you to anyone to whom you
send messages through the Site.
- To third party distributors that we
ask to follow-up on requests from you.
- By you, on message boards, chat,
profile pages and blogs and other services to which you are able to
post information and materials. Please note that any
information you post or disclose through these services will become
public information, and may be available to visitors to the Site
and to the general public. We urge you to be very careful
when deciding to disclose your Personal Information, or any other
information, on the Site.
- To a third party in the event of any
reorganization, merger, sale, joint venture, assignment, transfer
or other disposition of all or any portion of our business, assets
or stock (including in connection with any bankruptcy or similar
proceedings).
- As we believe to be necessary or
appropriate: (a) under applicable law, including laws outside your
country of residence; (b) to comply with legal process; (c) to
respond to requests from public and government authorities
including public and government authorities outside your country of
residence; (d) to enforce our terms and conditions; (e) to
protect our operations or those of any of our affiliates; (f) to
protect our rights, privacy, safety or property, and/or that of our
affiliates, you or others; and (g) to allow us to pursue available
remedies or limit the damages that we may sustain.
OTHER INFORMATION
Other Information We Collect
“Other Information” is any information that does
not reveal your specific identity or does not directly relate to an
individual, such as:
- Browser information
- Information collected through cookies,
pixel tags and other technologies
- Demographic information and other
information provided by you
- Aggregated information
How We Collect Other Information
We and our third party service providers may collect Other
Information in a variety of ways, including:
- Through your browser: Certain
information is collected by most browsers, such as your Media
Access Control (MAC) address, computer type (Windows or Macintosh),
screen resolution, operating system version and Internet browser
type and version. We use this information to ensure that our
Site functions properly.
- Using cookies: Cookies are pieces of
information stored directly on the computer that you are
using. Cookies allow us to collect information such as
browser type, time spent on the Site, pages visited, language
preferences and Verint services visitors choose to use. We
and our service providers use the information for security
purposes, to facilitate navigation, display information more
effectively, and to personalize your experience while visiting the
Site, as well as for online tracking purposes. We can
recognize your computer to assist your use of the Site. We
also gather statistical information about the usage of the Site in
order to continually improve the design and functionality,
understand how customers use the Site and to assist us with
resolving questions regarding the Site.
You can refuse to accept these cookies by configuring your web
browser settings to automatically reject cookies or to prompt you
to accept cookies; for more information about how to do this,
please refer to your browser’s Help documentation. However,
if you do not accept these cookies, you may experience some
inconvenience in your use of the Site.
- Usage data: We may use statistical data,
analytics, trends and usage information derived from your use of
services (“usage data”) through pixel tags and other similar
technologies. Usage data includes, for example, aggregated
quantitative information about active users, activity, topics, and
groups. Some ways we use the usage data include operating,
improving and personalizing the services and our offerings, as well
as other Verint products and services.
- IP Address: Your “IP
Address” is a number that is automatically assigned to the
computer that you are using by your Internet Service Provider
(ISP). An IP Address is identified and logged automatically
in our server log files whenever a user visits the Site, along with
the time of the visit and the page(s) that were visited.
Collecting IP Addresses is standard practice on the Internet and is
done automatically by many web sites. We use IP Addresses for
purposes such as calculating Site usage levels, helping diagnose
server problems, and administering the Site.
- From you: Information such as your
location, as well as other information, such as your preferred
means of communication or areas of interest, is collected when you
voluntarily provide this information. Unless combined with
Personal Information, this information does not personally identify
you or any other user of the Site.
- By aggregating information: Aggregated
Personal Information does not personally identify you or any other
user of the Site, (for example, we may aggregated Personal
Information to calculate the percentage of our users who have a
particular telephone area code).
How We Use and Disclose Other Information
Please note that we may use and disclose Other Information for any
purpose, except where we are required to do otherwise under
applicable law. If we are required to treat Other Information
as Personal Information under applicable law, then, in addition to
the uses listed in the “How We Collect Other Information” section
above, we may use and disclose Other Information for all the
purposes for which we use and disclose Personal Information.
In some instances, we may combine Other Information with Personal
Information (such as combining your name with your geographical
location). If we combine any Other Information with Personal
Information, the combined information will be treated by us as
Personal Information as long as it is combined.
THIRD PARTY SITES
This Privacy Policy does not address, and we are not responsible
for, the privacy, information or other practices of any third
parties, including any third party operating any site to which this
Site contains a link. The inclusion of a link on the Site
does not imply endorsement of the linked site by us or by our
affiliates.
SECURITY
We use reasonable organizational, technical and administrative
measures to protect Personal Information under our control.
Unfortunately, no data transmission over the Internet or data
storage system can be guaranteed to be 100% secure. If you
have reason to believe that your interaction with us is no longer
secure (for example, if you feel that the security of any account
you might have with us has been compromised), please immediately
notify us of the problem by contacting us in accordance with the
“Contacting Us” section below.
CHOICES AND ACCESS
Your choices regarding our use and disclosure of your
Personal Information
We give you many choices regarding our use and disclosure of your
Personal Information for marketing purposes. You may opt-out
from:
- Receiving electronic communications from
us: If you no longer want to receive
marketing-related emails from us on a going-forward basis, you may
opt-out of receiving these marketing-related emails by following
the instructions contained in the email or by contacting us at
opt-out@verint.com.
- Our sharing of your Personal Information with
affiliates for their marketing purposes: If you
would prefer that we do not share your Personal Information on a
going-forward basis with our affiliates for their marketing
purposes, you may opt-out of this sharing by contacting us at
opt-out@verint.com.
- Our sharing of your Personal Information with
unaffiliated third parties for their marketing
purposes: If you would prefer that we do not share
your Personal Information on a going-forward basis with
unaffiliated third parties for their marketing purposes, you may
opt-out of this sharing by contacting us at opt-out@verint.com.
We will try to comply with your request(s) as soon as reasonably
practicable. Please note that if you opt-out as described
above, we will not be able to remove your Personal Information from
the databases of our affiliates or unaffiliated third parties with
which we have already shared your Personal Information (i.e., to
which we have already provided your Personal Information as of the
date that we implement your opt-out request). Please also
note that if you do opt-out of receiving marketing-related messages
from us, we may still send you important administrative messages,
and you cannot opt-out from receiving administrative messages.
How you can access, change or suppress your Personal
Information
If you would like to review, correct, update, suppress, delete or
otherwise limit our use of your Personal Information that has been
previously provided to us, you may contact us at privacy@verint.com or at the addresses
listed below in “Contacting Us”.
In your request, please make clear what information you would like
to have changed, whether you would like to have your Personal
Information suppressed from our database or otherwise let us know
what limitations you would like to put on our use of your Personal
Information. We will try to comply with your request as soon
as reasonably practicable.
RETENTION PERIOD
We will retain your Personal Information for the period necessary
to fulfill the purposes outlined in this Privacy Policy unless a
longer retention period is required or allowed by law.
USE OF SITE BY MINORS
The Site is not directed to individuals under the age of eighteen
(18), and we request that these individuals do not provide Personal
Information through the Site
CROSS-BORDER TRANSFER
Your Personal Information may be stored and processed in any
country where we have facilities or in which we engage service
providers, and by using our Site you consent to the transfer of
information to countries outside of your country of residence,
including the United States, which may have different data
protection rules than in your country.
SENSITIVE INFORMATION
We ask that you not send us, and you not disclose, any sensitive
Personal Information (e.g., information related to racial
or ethnic origin, political opinions, religion or other beliefs,
health, criminal background or trade union membership) on or
through the Site or otherwise to us.
INFORMATION WE HANDLE AS A SERVICE PROVIDER
In the course of providing goods and services to our customers,
Verint may receive information in the form of text, sound, software
or image files from our customers and distributors about their own
customers (“Customer Information”). Verint makes no claim of
ownership to Customer Information. Our customers may collect
Personal Information and at their request we may host that data as
part of service offerings on our platform. Verint acts only
in accordance with our customer’s or distributor’s instructions and
applicable law with respect to such information, and its
collection, use and disclosure is governed by the privacy policy
and practices of the customer or distributor concerned and not by
this Privacy Policy. You should review the customer’s privacy
policy or contact the customer directly to understand how they will
use the data you submit to them.
UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy. Please take a look at the “LAST
UPDATED” legend at the top of this page to see when this Privacy
Policy was last revised. Any changes to this Privacy Policy will
become effective when we post the revised Privacy Policy on the
Site. Your use of the Site following these changes means that you
accept the revised Privacy Policy.
CONTACTING US
If you have any questions about this Privacy Policy, please contact
us by email at privacy@verint.com, or please write to
the following address:
| |
Verint Systems Inc. |
| |
Attn: Legal
Department/Privacy Policy |
| |
330 South Service Road |
| |
Melville, NY 11747 USA |
Please note that email communications are not always secure; so
please do not include credit card information or sensitive
information in your emails to us.
