Text Analytics &
Sentiment Analysis

Text Analytics & Sentiment Analysis

Vovici Text Analytics enables companies to instantly identify positive and negative feedback critical to understanding customer experiences – and keeps customers happy and engaged.

Vovici's new text analytics and sentiment analysis tools enable companies to:

	Link Interactions Across Channels Develop an aggregated, unified perspective across all channels, including email, Facebook, Twitter, blogs, and chat.
	Provide an Early Warning System Identify and act on potential threats to your business based on changes in customer behavior.
	Understand the “Voice of the Customer” Fully recognize and understand customer sentiment, emotions, and behavior drivers.
	Take Action Integrate seamlessly with modern workforce optimization tools to drive relevant information to the right people—at the right time.

Using powerful and accurate Natural Language Processing (NLP) capabilities, Vovici’s text analytics and sentiment analysis tools gather all sources of customer feedback into one place – transforming and categorizing content, performing emotional sentiment scoring, and delivering extensive customer insight. Featuring fully customizable interfaces, Vovici Text enables companies to effortlessly unearth crucial customer insight culled from the vast array of unstructured data gathered every day, saving time and money.

Elevate your Voice of the Customer programs to a higher level. Vovici Text unites customer data, identifies revenue drivers, reduces customer costs, and creates a universal view of your customer’s experience – making it both relevant and actionable.