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5 Strategies to Manage Feedback Fatigue

Over-surveying is a leading cause of declining response rates, yet today's consumers are inundated with requests for feedback through email, text messages, IVR, and social media. How can you gather feedback to support your overarching Voice of the Customer initiatives without overwhelming your customers or even tarnishing that relationship through feedback fatigue?

Mike Clarkin, SYKES Enterprises
Nancy Porte, Vovici

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  • Voice of the Customer

    • Getting Behind the Customer Experience Wheel

      Vovici webcast: Getting Behind the Customer Experience WheelTo assist you with Voice of the Customer initiatives, this webinar explains the need to balance a decentralized approach to survey creation and dissemination with a need for central oversight.  l  View now!

    • The Seven Steps to Successful Surveys Vovici Webinar

      There are seven specific steps in creating truly successful surveys. Find out what they are in this exclusive Vovici Webinar, The Seven Steps to Successful Surveys. Hear from Vovici survey expert Sean Mahoney as he walks you through seven critical steps to creating successful surveys, including designing, deploying and analyzing your survey projects.   l  View now!