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Solution Sheets
Managing Feedback Across the Enterprise
Consolidating feedback activities on a single, integrated platform provides a clear view of feedback from customers, employees and the other stakeholders, evolving survey data into a reusable corporate information asset that can be used to make critical business decisions.
Using Online Communities to Influence Business Decisions
Imagine the power and competitive advantage of having customers and employees available and willing to answer important business questions at a moment’s notice. Building respondent panels from online communities can make this concept a cost efficient and highly beneficial reality.
Customer Satisfaction
An accurate gauge of customer satisfaction can only be achieved by gathering feedback along every step the customer experience value chain. Vovici provides the integrated platform to consistently apply feedback at every critical customer touch point. See our Services Solution for Customer Satisfaction.
Employee Satisfaction
Losing employees has a real and profound effect on any company. Monitoring employee satisfaction by establishing a regular dialogue with the employee base through feedback is am important component of employee retention. See our Services Solution for Employee Satisfaction.
Net Promoter® Score (NPS)
Knowing the Net Promoter Score is just the beginning of measuring customer loyalty. Feedback must be incorporated to get a clear view of the factors that contribute to the score and to gather actionable information from Promoters, Neutrals and Detractors. See our Services Solution for Net Promoter Score.
360 Degree Employee Assessments
360 Degree Employee Assessments are an effective tool to deliver comprehensive employee appraisals and Vovici provides the software to construct, manage, and analyze the assessment surveys at the center of the process. See our Services Solution for 360 Degree Assessments.
Six Sigma
Six Sigma requires a consistent and continuous feedback dialogue between the customer base and the company to accurately define requirements before performance can be measured against those requirements. See our Services Solution for Six Sigma.
Net Promoter® is a trademark owned by Satmetrix Systems, Inc.
Consolidating feedback activities on a single, integrated platform provides a clear view of feedback from customers, employees and the other stakeholders, evolving survey data into a reusable corporate information asset that can be used to make critical business decisions.
Using Online Communities to Influence Business Decisions
Imagine the power and competitive advantage of having customers and employees available and willing to answer important business questions at a moment’s notice. Building respondent panels from online communities can make this concept a cost efficient and highly beneficial reality.
Customer Satisfaction
An accurate gauge of customer satisfaction can only be achieved by gathering feedback along every step the customer experience value chain. Vovici provides the integrated platform to consistently apply feedback at every critical customer touch point. See our Services Solution for Customer Satisfaction.
Employee Satisfaction
Losing employees has a real and profound effect on any company. Monitoring employee satisfaction by establishing a regular dialogue with the employee base through feedback is am important component of employee retention. See our Services Solution for Employee Satisfaction.
Net Promoter® Score (NPS)
Knowing the Net Promoter Score is just the beginning of measuring customer loyalty. Feedback must be incorporated to get a clear view of the factors that contribute to the score and to gather actionable information from Promoters, Neutrals and Detractors. See our Services Solution for Net Promoter Score.
360 Degree Employee Assessments
360 Degree Employee Assessments are an effective tool to deliver comprehensive employee appraisals and Vovici provides the software to construct, manage, and analyze the assessment surveys at the center of the process. See our Services Solution for 360 Degree Assessments.
Six Sigma
Six Sigma requires a consistent and continuous feedback dialogue between the customer base and the company to accurately define requirements before performance can be measured against those requirements. See our Services Solution for Six Sigma.
Net Promoter® is a trademark owned by Satmetrix Systems, Inc.
News
Vovici releases Community Builder module that will allow organizations to quickly and cost effectively create and manage online communities.
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View our American Marketing Association Webcast: Thursday, July 24, 1PM ET: Weapons of Mass Collaboration
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