Business Initiative Solutions
- Customer Satisfaction
- Employee Retention
- Quality Management
All of these important business initiatives leverage feedback as a core component that must properly be executed for initiatives to be a success. Vovici has captured the experience gained from delivering these initiatives and created services solutions that practically apply this experience to help our customers quickly and effectively address the specific feedback elements associated with each initiative.
360 Degree Employee Assessments
360 Degree Employee Assessments are an effective tool to deliver comprehensive employee appraisals. Vovici provides the expertise to construct, manage, and analyze the assessment surveys at the center of the process.
Customer Satisfaction
An accurate gauge of customer satisfaction can only be achieved by gathering feedback along every step the customer experience value chain. Vovici can help develop the products, programs and services that will turn your satisfied customers into loyal customers.
Employee Satisfaction
Losing employees has a real and profound effect on any company. Monitoring employee satisfaction by establishing a regular dialogue with the employee base through feedback is an important component of employee retention. Vovici can provide the services to build effective satisfaction surveys, manage their execution, analyze the results and integrate the survey process into employee processes.
Net Promoter® Score (NPS)
Knowing the Net Promoter Score is just the beginning of measuring customer loyalty. This solution addressed the incorporation of feedback into business processes to get a clear view of the factors that contribute to the score and to gather actionable information from Promoters, Neutrals and Detractors.
Six Sigma
Six Sigma requires a consistent and continuous feedback dialogue between the customer base and the company to accurately define requirements before performance can be measured against those requirements. The Vovici Six Sigma services solution helps build the voice of the customer processes required to conduct the surveys to define customer requirements.
Net Promoter® is a trademark owned by Satmetrix Systems, Inc.
Contact Us to learn moreNews
Vovici releases Community Builder module that will allow organizations to quickly and cost effectively create and manage online communities.
Learn More
View our American Marketing Association Webcast: Thursday, July 24, 1PM ET: Weapons of Mass Collaboration
Click here for details