Integration Services
The power of enterprise feedback is fully realized when it is integrated directly into critical business processes. When surveys are woven into the functional flow of the business, feedback is captured consistently throughout the customer experience. Such tight integration can help spot trends, identify opportunities, drive innovation, and enhance customer satisfaction. Closing the loop enables organizations to tie the feedback collected back into supporting systems such as CRM, ERP, call center, or helpdesk systems. When customer issues are identified, pertinent data can be sent to supporting systems to trigger automated or human responses to immediately address customer issues and mitigate problems before they can impact a customer’s perceptions.
Vovici’s services team is available to help you connect feedback directly into the very heart of any business or government agency. Vovici's products are designed with this close integration in mind, using web-services APIs to ease integration and extend the value of business systems. Our services team has the experience of making full use of this capability and creating bi-directional links between Vovici’s products and CRM, HR, Business Intelligence, and Customer Service systems, as well as desktop applications. Vovici services can also enable the ability to import, export, and merge contact and profile data to compile richer, more comprehensive intelligence.
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Vovici releases Community Builder module that will allow organizations to quickly and cost effectively create and manage online communities.
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