Vovici Enterprise Feedback Management (EFM)

The growing number of surveys sent by businesses each year have reduced response rates and lowered engagement. Vovici Survey Workbench transforms customer voice into action by giving you back control of how feedback is captured, analyzed and acted on. Stop surveying and start listening with the ultimate feedback application for business. Enterprises, departments and Market Research agencies can benefit from advanced web survey design capabilities, sophisticated analysis, and best-in-class data security.

Manage workflow & users
Vovici Enterprise Edition offers complete, configurable control over the web survey creation process. A role-based application, Vovici provides granular control over users and enables true workflow management.

• Use standard or create custom roles to limit what users can see and do
• Ensure all work is reviewed and that users are receiving the right level of support
• Track comments, changes and versions for full audit control
• Provide clarity into user activity with top-down reports

Create complex online surveys easily
Simplify the creation of sophisticated web-surveys. For the first time, users from across the business can use a full range of advanced capabilities such as branching logic, validation, and scoring to ensure they get the data they need.

• Create online surveys using a Free-form Word Processor, Wizard-driven process or directly from a Microsoft® Word document
• Control the questions that respondents see with advanced Branching Logic
  
• Provide automatic email notifications with Triggers and Alerts
  
• Use point-and-click control of web survey branding protects the corporate identity
• Avoid positional bias with question and page randomization
  
• Drive respondents to a wide variety of custom end pages and URLs
  
• Eliminate over-sampling and survey fatigue with detailed quota management

Build and manage online panels
Advanced panel management capabilities make it easy to create and manage a proprietary panel of stakeholders. Featuring activity controls and real-time panel reporting, you can monitor and promote the ongoing health of your panel.

• Centralize key demographic and attitudinal data about respondents
• Target subsets of your panel with advanced filtering controls
  
• Track who, when and how individuals respond to avoid over-surveying
  
• Integrate feedback data to/from CRM, HRIS and other systems with standard integration options
• Avoid positional bias with question and page randomization
  
• Drive respondents to a wide variety of custom end pages and URLs
  
• Eliminate over-sampling and survey fatigue with detailed quota management

Deploy online surveys rapidly and monitor with confidence
Create an open-participation web survey or send fully personalized surveys to customers, partners and employees. Monitor the progress of your initiatives and schedule invitations, reminders, and thank-yous at the click of a button.

• Schedule personalized emails directly from the tool
• Import lists of respondents or send to your panel members
  
• Track respondent progress and manage opt-outs
  

Conduct detailed reporting and analysis
Vovici helps illuminate feedback insight with self-service reporting and analysis. With Vovici’s advanced reporting capabilities, simply point-and-click your way to detailed web-based reports that can be easily exported or shared..

• View and share real-time data and reports online
• Use one-click creation of graphical and tabular reports
  
• Use built-in statistical analysis, including mean, median, mode, kurtosis and skew calculations
• Export reports to Microsoft® Word, PowerPoint and Adobe® PDF, and data to Excel, CSV and TSV